Our greatest advertisement is the word-of-mouth generated by our highly satisfied patients. While not every man, woman or child that we help writes a thank you card, we do receive our fair share of these glowing expressions of gratitude. Here are just a few:
Everything about the visit and subsequent work with Dr. Koch and his staff exceeded my expectations. They thoroughly answered every one of my many questions and took a personal interest in my desired outcomes and progress throughout the process. Without a doubt they comprise the cheeriest medical office I have ever encountered.
Everyone is personable and approachable and very professional. I asked Dr. Koch if all facelifts were the same or if I could have one that did not remove as much skin as usual because I did not want to look younger, only a better 62. He said everything is individualized and he would be glad to do what I wanted.
The surgery, which was a mid (s-lift) Rh\hytidectomy - removal of excess skin from my temporal, cheek and jowl areas - was done in the office with only the use of one Valium tablet and a local anesthetic. I chatted during the process and felt no pain. It took about an hour and a half after which my face was wrapped in cotton and my husband took me home. I slept the rest of the day and went back in for a scheduled appt the next morning when the cotton was removed.
After that it was just a matter of time while the healing process occurred. I had been given some pain medication but only took one or two tablets before feeling fine. I visited Dr. Koch after the first week and then after the first month. He was always interested in how I was progressing, checked things thoroughly, and again answered all my questions. I felt better about my looks after the first week and it only continued getting better after that.
My husband, who did not want me to have the procedure, is now thrilled with it! He says I look the same, only much better, more rested or refreshed. Friends and family only say that I look so good - I really don't think they know that I had any surgery - even my mother and sister! This is exactly what I was hoping for! I have also used the spa for a facial and I will return for more. I most highly recommend Dr. Koch and his practice!
From the moment I walked into the office, I was treated with dignity and respect, like a real person and not a number. Surgery had no suprises, I was totally prepared for what was going to happen, the honest and integrity with which everyone conducts themselves is outstanding.
From the time I entered your office building your staff put me at ease. Your business card "Cody A. Koch M.D., Ph.D," made me aware you were indeed a find. Then, I met you and yet more impressed by your gentle spirit. Now I am in first stages of post-op repair of basal cell nasal cancer.
I cannot begin to thank you for the call I have received. The nurses, the most competent anesthesiologist and your skill. A simple thank you doesn't seem to be enough to say but I do sincerely send to you - a very heartfelt Thank You.
My initial contact was Deb, who made me feel that she had all the time in the world to answer my various questions. As a result I felt at ease making my initial appointment.
Since then the whole staff has been great. I truly feel that they all genuinely cared about my concerns and post op progress. I felt like I had cheerleaders behind me and that meant a lot.
This is one of the best decisions I have ever made and would do it again in a heart beat. I showed my son, David, the before and after pictures; and he said that Dr. Brent did phenomenal work. He said I could quote him on that. He even questioned why my eyes and forehead looked better in the after picture. My explanation is that Dr. Heidi is now in charge of my botox.
Thanks to all for such a positive experience.
I can't begin to thank you enough for everything you have done and for the extended confidence you have given me! Between your work on both my nose and my lips, I have been EXTREMELY happy. Your the best and thank you so much!!!
Dear Dr. Koch & Staff
This note has been a long time in coming but I sincerely owe you a HUGE thank you for the surgical gift you gave me. I went to my daughter's wedding and received so many compliments (especially from siblings with the family eye bags!)
As always, everyone at your office is a pleasure to work with...I smile as I think of you all, words escape me; how can I thank you enough? Maybe someday, somehow, I can pay it forward? Thank you, thank you, thank you!
Dear Dr. Koch and Exceptional Staff,
I am grateful to each of you for the excellent professional service I received since October 2010. Your warm and gracious presence touched me. This care began with my initial visit and continued throughout my procedure, follow-up visits and other services you provided me.
It has been said that your face is expressive of your innermost being, and that the eyes are a window to the soul. Through your compassionate care you brought this adage to a new level of beauty, and renewed spirit within me.
Know that you hold a special place in my heart and that I will always be grateful.
Blessings to each of you until our paths cross again.
Dear Dr. Koch,
I probably haven't shown you the amount of gratitude that I feel toward you and your staff for my new face. I'm really thrilled with the results and have already forgotten what It felt like to look the way I did before surgery. I never doubted your skill, I just had my own fears to overcome.
Thank you for what you have done to me! You and your staff have been so kind and caring. I can't wait to see myself after I've completely healed! Next surgery: upper eye lids!
Thank you Dr. Koch!
I just wanted to send a note and thank you for helping me out with my eyelid recovery. You were right. The injections worked within a few days. I'm sorry I didn't come see you sooner or better yet, for the surgery! Thanks again.
I wanted to say thank you for all the "special attention" you have given me. You all are so personable, empathetic, and kind....besides being the best plastic surgery team in the country!
You all are the best!
Thank you for the stuffed animal puppy for Katie before her surgery. It lifted our spirits.
We especially like that you got the puppy from a donation to St. Jude's Children's Hospital. Your donation blessed those children, then you got the stuffed animals, which helped Katie before her surgery. What a great cycle of giving.
Thank you and keep helping people with your gifts and talents.
Thank you very much for the excellent care that you gave me. It is hard to put into words the appreciation I have for you. From the minute that I met you, I knew I was in good hands and it gave me a sense of peace and confidence. I am so forever grateful for what you have done for me. Thank you.
I wanted to thank you again for the work that you did on me last month. I am so impressed with the results. I greatly appreciate you taking the time Saturday morning for my appointment when I knew that you could have been out enjoying the day. I hope that you have a wonderful summer!
Dr. Koch and Staff,
Thank you for the amazing work you did regarding such a minute out-patient procedure! Everyone was so professional, but down to earth. I especially want to thank you, Dr. Koch. My lipoma had bothered me for some time & recently it boiled over to frustration. As a blue collar guy, I work pretty hard for my money & I can honestly say this was money well spent. Furthermore, you were beyond generous with the bill! Thank you.
I wanted to extend my thanks for the excellent care and treatment I was given by everyone on your team. This was by far the best medical experience I have ever had. Your kindness, thoroughness and professionalism was exceptional, and you have created something unique and positive in the medical community.
Dear Dr. Koch,
I so appreciate all you have done for me. It is a joy to put my makeup on! The Botox around my eyes was the perfect amount, very natural. Very happy you are not a "one size fits all" Dr.! The injections around the folds of my mouth, again perfect. I cannot neglect to thank you for the ear lobe adjustment. Dawn did a beautiful job on the re-piercing. Everyone in your office is just wonderful to work with.
P.S. Be giving you a call soon, I have my "40" high school reunion in mid-August so I'll see you before then.
Dr. Dr. Koch, Dawn & All;
Thank you so much for your care, compassion, respect and expertise you extended me as just one of your patients. My experience was far greater than my expectations. You excel! Keep doing what you all do so very, very well! (From the front door to the last appointment ! )
Thank you, thank you, thank you!
You will never completely know how your service has changed my life. To be able to breathe and rest 1st most. But to be able to look in the mirror and be happy...oh what a feeling.
You are a group of wonderful people and my family and friends will always remember what you have done for us. God bless each of you.
Thank you so much for removing the moles from my nose but especially making the process comfortable and putting me at ease. I really was under-whelmed by the process. Your staff is so wonderful and nice too. Everything is healing nicely! Thank you again.
From the first visit I had, you and your staff instantly made me feel welcomed! This instantly put me at ease and after all my concerns were addressed my journey began. The physical change I have undergone looks natural to me but you should know that the surgery has done more for my self-esteem than you could ever possibly see! Enjoy the treats! Thanks.
You did a wonderful job. Now that I'm almost healed up we can really see the results. We think I look so much better. You're an artist! Thank you.
Consider these treats a small token of my appreciation for all you have done for me. You certainly are all about service and helping your patients. You calmed my nerves before my surgery, saw me in the office on a holiday (which was also your anniversary), and listened to me when I was having a bad day. For all of this and more I say thank you!
Dear Dr. Koch,
I had planned on writing you a check for the insurance write-off but Maren said by law I can't. You deserve so much more than what you're able to collect.
Thanks again for our commitment to what you do. It has made all the difference for me.
Thank you for everything you did for my son. You are a wonderful doctor and in my opinion you went above and beyond to make his experience a good one. Football over now on to baseball and graduation. Thank you.
Dear Dr. Koch,
You were right! All the swelling is going down rapidly and I look like myself. My panic was for naught. I started going out after 2 weeks. Rode my bike to the library, bookshop/café, etc. I live in a small town and saw loads of friends and no one mentioned a thing. I was thrilled. It confirms what I already knew. You are an excellent surgeon/artist. I look like my driver's license photo taken 8 years ago at 46 years.
Actually I look like myself without the aged, ravaged, exhausted veneer. I have nothing against aging and some women do it beautifully, sagging, wrinkles and all. But I didn't. I simply looked pulled down, cyclone swept, drawn and unhealthy. Now I look shiny, fresh, awake and alert and with some of the prettiness I had in younger days. Thank you, thank you, thank you.
Your confidence and easy manner made the whole ordeal a million times smoother than I ever imagined.
Dear Dr. Koch,
I just wanted to thank you for all the care you have given me. You and your staff could not have been more considerate in all aspects of my office visits and surgery. I know you spent more time and effort with me than other doctors would do and I really appreciate it. The results look great. I've had others mention how much younger I look. Thanks again for all your help.
I wanted to thank you for squeezing me into your surgery schedule early in the morning on the day before Thanksgiving. I am feeling – and looking! – better each day....You made a huge difference for me, and are greatly appreciated! Have a wonderful holiday.
Dr. Cody Koch,
I would like to express my gratitude to you and your team for the wonderful experience I had yesterday at the clinic.
A beautiful building, warm dedicated staff and a very knowledgeable doctor far exceeded all the expectations I had for my first consultation in plastic surgery.
My friends will hear about the Koch Clinic and I am looking forward to my next appointment.
The plastic surgery experience has been an interesting journey. It was scary at first as I just had surgery on my nose then off to plastic surgeon. I didn't have time to prepare for it but Dr. Koch and his staff put me at ease — for that I'm grateful. The information I was given on what to do the day of surgery and seven days after surgery was so thorough. I commend Dr. Koch for the information down to the fine detail. I thank God for Dr. Koch — his abilities, skills and compassion to repair the wound as I know I will reap the benefits for a long time. It is amazing!! See you in a few months.
If you'd like to see for yourself what makes our Des Moines, Iowa facial plastic surgery patients so happy, please request a consultation or call our office at (515) 277-5555. Dr. Koch and his staff look forward to meeting you to discuss how you can achieve your cosmetic desires.